Mon - Thu|12 - 2PM|4:30 - 8PM
Fri - Sat|12 - 3PM|4:30 - 9PM
Sunday|12 - 7PM

Keeping safe

Keeping safe

We’ve been working behind the scenes, during the time we have been closed, to put in place safety measures and new processes and procedures ready for reopening.

Inevitably, we’ve had to make some changes to adapt to government regulations but most importantly, to keep you and our teams safe. These changes are also important so our smaller teams can maintain our high standards.

See below for more information on the changes we’ve made.

Thank you for your continued support and we look forward to welcoming you back!

Bookings


- We’ll be operating a bookings only policy for the time being – we’re taking bookings by phone (01661 872195)
- We’ve structured our system to stagger bookings so please be flexible with the time you’d like to dine
- Maximum of 10 people per party
- 2 hours per table
- Follow government guidance on who can dine together
- Please arrive promptly for your booking
- Our bar area will be very limited so you will usually be taken straight to your table

Cleaning and Safety


- Please sanitise your hands – we have sanitisers around the restaurant and you can use these as much as you would like
- All tables are 1m+ apart, in line with government guidance
- All high usage surfaces (such as door handles) will be sanitised every 15 minutes
- Toilets will be checked and cleaned every 30 minutes
- When moving around the restaurant please maintain social distancing between yourself and other customers or members of staff
- Please follow the one-way system floor graphics to move around the restaurant safely, and to visit the toilets. These will help keep everybody safe
- Table service only. Please do not approach the bar or any members of staff. Payment will be taken at your table only
- For tables with children, please make sure your child/children remain seated at all times and are accompanied by an adult to the toilets
- For now, we will no longer be able to separate bills (but that shouldn’t be too much of a problem if you follow government guidance on who can dine together), but our bills are itemised

On Arrival


- When you arrive you will be greeted, as normal, and taken to your table (our cloakroom will be closed so please keep your jacket / coat with you)
- Please don’t leave your table until a member of staff has been over to explain the new one-way systems, toilet queues etc.
- You’ll be given a disposable menu for the table to share (this will be recycled once you have finished with it). You can also find the menu on our website
- We’ll only bring wine glasses if you need them
- To reduce the number of times we come to your table, we’ll take your entire food order (including desserts) at the beginning of your meal

Reduced Menu


- We’ve reduced our menu – we’ve tried to keep the most popular dishes while still maintaining a variety to suit all tastes
- Drinks choices will also be more limited for a while

Happy Hour and Offers


- No offers or happy hours will be available for now

Payment & Team Tips

- We’re only accepting card payments. Please use contactless where possible (we’ll still be sanitising the card machines between every use)
- Tips can be left on card. 100% of tips have always and will always go to the members of staff on duty.

Our Team


- All members of staff are health & temperature checked each day
- Kitchen teams will wear masks at all times
- Front of house will not be wearing masks
- Everyone will be following social distancing measures, where possible
- Everyone has been informed about the safest ways to travel to work.
- No members of staff will travel to or from work in their uniform or work shoes. They will get changed on site

Fratelli Gift vouchers, Charity Vouchers and Itison vouchers

- For now, we will only be accepting Fratelli gift vouchers purchased directly from us
- If you have a gift voucher that has expired since 23rd March and you purchased it directly from us, it has automatically been extended until 30th September 2020
- If your gift voucher expired prior to 23rd March, please get in touch and we will review these individually.

Other vouchers:
- Itison vouchers that have not yet been used have now been refunded. If you have any issues, please contact itison directly support@itison.com
- Vouchers won as part of charity fundraising (typically for a 2 / 3 course meal) will be extended to 30th September 2020 but will not be valid at the moment

- In all cases, when getting in touch please include a photo of your voucher showing the entire voucher including the reference number. Our email address is info@fratelliponteland.co.uk

Reviews

Events & Corporate

The perfect venue for your next event

Situated in the beautiful cosmopolitan town of Ponteland, Fratelli Ristorante is the perfect venue for social and corporate gatherings. With private rooms for intimate celebrations to taking advantage of Fratelli's expansive open plan layout, mezzanine and outdoor terrace for larger groups and parties.

Event Hire
Book a Table

We’re only taking bookings by phone for now. Please give us a call and a member of staff will be happy to help.

We have a limited seating capacity so if you need to cancel or your number of guests change, please call and let us know as soon as possible (preferably, at least 24 hours in advance).

Ristorante Fratelli
Bell Villas
Ponteland
Newcastle upon Tyne
NE20 9BE

Restaurant

Closed now

Mon–Thu: 12pm – 2pm, 4:30pm – 8pm
Fri–Sat: 12pm – 3pm, 4:30pm – 9pm
Sun: 12pm – 7pm

Ristorante Fratelli
Bell Villas
Ponteland
Newcastle upon Tyne
NE20 9BE

Restaurant

Mon–Thu: 12pm – 2pm, 4:30pm – 8pm
Fri–Sat: 12pm – 3pm, 4:30pm – 9pm
Sun: 12pm – 7pm